Terms & Conditions
This is an accessibility statement for Northwind Heating.
Measures To Support Accessibility
- Include accessibility as part of our mission statement.
- Include accessibility throughout our internal policies.
- Integrate accessibility into our procurement practices.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Northwind Heating is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Northwind Heating. Please let us know if you encounter accessibility barriers on Northwind Heating:
- Phone: (604) 572-7944
- Postal Address: 14772 64 Ave #105, Surrey, BC V3S 1X7, Canada
We try to respond to feedback within 2 business days.
Technical Specifications
Accessibility of Northwind Heating relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations And Alternatives
Despite our best efforts to ensure accessibility of Northwind Heating, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Northwind Heating:
- Comments From Users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please email us and let us know about the issue if you encounter an issue.
- Archived Documents: Might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact us on (604) 572-7944
Customer Testimonials
Go With Experience
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
