Service Agreement

Northwind Heating Service Agreement

This Service Agreement (“Agreement”) is entered into between Northwind Heating (“Company”) and the undersigned customer (“Customer”) for the provision of heating and cooling maintenance services as described below.

1. Service Plan Options

• $17.95 per month – coverage for 1 item
• $23.95 per month – coverage for 2 items

Covered items may include:

• Furnace
• Heat Pump
• Air Conditioner
• Hot Water Heater
• Fireplace
• HRV

2. Services Included

The Service Agreement includes the following benefits:

• Annual Maintenance: One annual maintenance service on covered item(s).
• Scheduled Reminder: Automatic scheduling reminders for maintenance appointments.
• Air Filters: Four (4) standard size filters provided per year.
• Priority Service: Priority scheduling for emergency and standard service calls.
• Repair Discount: 15% discount on any repairs required in addition to annual maintenance.
• Automatic Renewal: This Agreement automatically renews on a monthly basis unless cancelled.

3. Term and Renewal

• The Agreement is effective on the date of Customer enrollment and continues month-to-month.
• This Agreement automatically renews each month unless cancelled in writing by the Customer with 30 days’ notice.

4. Payment Terms

• Monthly payments will be charged at the applicable rate ($17.95 for 1 item or $23.95 for 2 items).
• Payments are due on the same date each month and may be processed automatically.

5. Exclusions & Limitations

This Agreement does not cover:

• Replacement of appliances or equipment.
• Parts or services not specified above.
• Damage due to misuse, neglect, natural disaster, or modifications made by third parties.